Mage Loyalty Onboarding & Support

Welcome to Mage Loyalty! As a founder-led team we're excited to have you on-board, and every merchant we work with matters to us. Whether you're launching your first loyalty program or migrating from another platform, we offer a concierge-style onboarding experience designed to get you up and running with confidence.

This guide covers how our onboarding works, what support looks like across our plans, and how to access developer tools and integrations.

We keep things simple and hands-on. Our onboarding is designed to minimise back-and-forth and get your program live as quickly as possible, without cutting corners.

We start with a single working session where we get to know your business, your goals, and your customers. In that same call, we'll configure the core of your loyalty program together, this includes your points structure, earning rules, rewards, VIP tiers, and referral setup.

Once you've finalised your loyalty setup, we'll have one final onboarding call to cover everything is as expected, including running our own testing across mobile & desktop to ensure everything is consistent, and explaining any outstanding features or questions.

When everything looks right, we coordinate your go-live. This includes final testing, launch support, and priority availability on the day you go live so we can resolve anything in real time.

Switching from another loyalty provider? We handle your entire data migration free of charge if you're on our Growth plan or higher. That includes transferring customer points balances, VIP tier status, and program history. We take care of everything before launch day so the transition is seamless for you and your customers.

We offer four plan tiers, each with a level of support that matches your stage of growth.

Live chat support and a 24-hour email SLA.

For merchants ready to scale. You get priority support and escalation, faster response times, and full access to our developer tools and API - so you can build custom integrations and extend your program however you need.

Our most hands-on tier. You'll be assigned a dedicated Customer Success Manager who acts as your strategic partner - helping you optimise your program, plan ahead, and get the most from the platform. Enterprise merchants also get a private Slack Connect channel for direct, real-time communication with our team.

Your CSM is more than a support contact - they're a partner invested in your growth. Here's what you can expect:

You can schedule time with your CSM directly or reach out at [email protected].

For merchants on Growth and Enterprise plans, we provide full access to our developer toolkit at developers.mageloyalty.com

Full documentation, code examples, and implementation guides are available in our developer portal.

Mage Loyalty connects with the tools you already use. We integrate with leading platforms across email marketing, SMS, reviews, and more - so your loyalty data flows seamlessly across your stack.

For a full list of supported integrations, check out our integrations page or ask us during onboarding.

Whether you're launching fresh or migrating from another platform, we're here to make it easy.