The entry method determines what activity counts toward moving customers through your VIP tiers. You choose one entry method for your entire VIP program and all tiers use the same method.
Amount spent ($)
Customers progress through tiers based on how much money they've spent at your store. Tier thresholds are set in your store's currency.
Example setup:
Tier | Threshold |
Bronze | $0 (base tier) |
Silver | $500 |
Gold | $2,000 |
Platinum | $5,000 |
A customer who has spent $2,100 would be in the Gold tier. A customer who has spent $450 would be in Bronze.
When progress updates: Immediately when an order is paid. Customers are promoted as soon as payment clears, they don't need to wait for the order to be fulfilled.
Best for: Most stores. Dollar spend is intuitive for customers and directly tied to revenue.
Number of orders
Customers progress based on how many orders they've placed, regardless of order value.
Example setup:
Tier | Threshold |
Bronze | 0 orders (base tier) |
Silver | 5 orders |
Gold | 15 orders |
Platinum | 30 orders |
A customer who has placed 16 orders would be in Gold, even if their total spend is low.
When progress updates: Immediately when an order is paid.
Best for: Stores where order frequency matters more than order value — for example, consumables, food & drink, or subscription-style purchasing.
Points earned
Customers progress based on their total loyalty points earned (not their current balance — points that have been spent still count toward tier qualification).
Example setup:
Tier | Threshold |
Bronze | 0 points (base tier) |
Silver | 1,000 points |
Gold | 5,000 points |
Platinum | 15,000 points |
A customer who has earned 6,200 lifetime points (even if they've redeemed 4,000 of them) would be in Gold.
When progress updates: When points are approved. If your earning rules have an approval delay (e.g., points are held pending for 14 days), the customer won't be promoted until the points are marked as approved. Earning rules with instant approval promote the customer immediately.
Best for: Stores that want tier progression to reflect overall engagement across all earning actions — purchases, social follows, referrals, birthdays, and more.
Changing your entry method
You can switch your entry method at any time. When you save the change, a full recalculation is triggered - every customer is re-evaluated using the new metric.
This means:
Some customers may move up if they qualify under the new method
Some customers may move down if they no longer qualify
The recalculation begins after a 15-minute window, giving you time to cancel if needed
Choosing to change your entry method is a big change if you are deep into your VIP program. Be aware that it could cause customers to change tiers significantly based on your configuration. Double check your previous and desired configuration to get an idea as to how your customers will be impacted.