Mage AI is the assistant built into Mage Loyalty. Ask it questions in plain English and it answers from your own loyalty program and the Mage Loyalty help center.
Open it from Mage AI in the app menu. It's included on the Essential plan and above, and unlocks when your trial ends.
What You Can Ask
Your program setup. "How are my VIP tiers set up?"
A check of your program. "Is anything wrong with my loyalty program?"
A customer or an order. "What's the balance and VIP tier for [email protected]?" or "Why didn't order #1234 earn anything?"
Your results. "How did my last bonus campaign perform?" or "Show me what customers earned each week this year as a chart."
How to do something. "How do I set up a birthday reward?"
If your program runs on store credit instead of points, Mage AI answers in store credit.
Mage AI Doesn't Change Anything
Mage AI can look things up, but it can't change anything. It can't add or remove points or store credit, change a customer's tier, create rewards or edit your settings. When something needs changing, it tells you where to change it.
What Mage AI Can't See
Inside your email and SMS apps, such as the flows you've built in Klaviyo.
Your theme, so it can't tell whether Mage Loyalty blocks are placed on your store.
Customers' names, phone numbers, addresses or birthdays.
Tips for Better Answers
Say exactly who or what you mean: a customer's full email address, an order number, or a campaign's name.
For numbers, give the period, for example "last month". To compare, say what with, for example "compared with the same month last year".
Ask follow-up questions in the same chat, and start a new chat when you move on to something else.
Your Chats
Your chats are listed on the Mage AI page, so you can pick up where you left off. You can rename or delete a chat from its menu. A chat is kept for 90 days after your last question in it.
Check Important Answers
Mage AI answers from your live data, but it can make mistakes. Check important numbers in Analytics before you act on them.