The Leave a review rule rewards customers each time they leave a product review through your reviews app. Reviews are detected automatically, so there is nothing for the customer to claim.
This guide covers Judge.me. Okendo and Loox use Shopify Flow instead and have their own guides: Okendo Reviews and Loox Reviews. Using a different reviews app? Ask us in live chat.
Step 1: Connect Judge.me
From your Shopify admin, open the Mage Loyalty app and click Integrations.
Find Judge.me and click Connect.
Follow the prompts to authorise the connection. The status changes to Connected when it is done.
Step 2: Add the rule
Click Loyalty in the left menu.
In the Earning Points section, click Add Earning Rule.
Under Essentials, choose Leave a review.
Enter the amount to award per review.
Click Save.
How it works
The rule appears in Ways to Earn on your storefront.
When a customer submits a review through Judge.me, Mage receives it and rewards the customer automatically.
A customer can earn once per product reviewed. Extra reviews of the same product do not award again.
Only reviews submitted through your connected reviews app count. Reviews left elsewhere are not detected.
Reviews left before the rule was turned on are not rewarded.
Mention the reward in your Judge.me review request email. Customers are far more likely to review when they know there is something in it for them.
Common mistakes to avoid
Adding the rule before connecting Judge.me. The rule will look active but nothing is awarded until the integration is connected.
Setting the reward very high. Large rewards attract short, low-effort reviews written only to claim them.
Troubleshooting
A customer left a review but did not earn
Check Judge.me still shows as Connected on the Integrations page.
Check the review was submitted through Judge.me and not another app.
Check the rule is on and Program Status is Enabled.
Check the customer has not already been rewarded for that product.
If needed, add the amount manually from the Customers page.
The connection keeps failing
Make sure you are connecting from the same Shopify store that has Judge.me installed.
Disconnect and reconnect from the Integrations page.