The Subscription Milestone rule rewards a customer once a subscription reaches a set number of successful payments, for example after their 6th monthly delivery.
How to add the rule
From your Shopify admin, open the Mage Loyalty app and click Loyalty.
In the Earning Points section, click Add Earning Rule and choose Subscription Milestone.
Fill in the settings below and click Save.
Settings
Setting | What it does |
Earning rule name | The name customers see in Ways to Earn, for example "6 month subscriber reward". |
Amount to award | What the customer receives when they reach the milestone. VIP tier multipliers and bonus campaigns apply on top. |
Subscription renewal threshold | How many successful payments are needed. The first payment counts as 1, so a threshold of 1 rewards the customer as soon as they subscribe. |
Approval time | Days to hold the reward as pending. Leave at 0 for instant. A window of 30 days or more gives time for refunds and cancellations. |
How it works
Every successful payment on a subscription adds one to its count. When the count reaches your threshold, the reward is given.
Each subscription is rewarded once. Later payments on the same subscription are tracked but do not award again.
Each subscription is counted separately. A customer with two subscriptions can reach the milestone on both.
If a customer cancels and later subscribes again, the new subscription starts from zero and can earn the reward again.
If a customer cancels before reaching the threshold, nothing is awarded.
Examples
Goal | Threshold | Result |
Reward customers for subscribing | 1 | Rewarded when the first payment goes through |
Reward customers who stay 6 months | 6 | Rewarded after the 6th monthly payment, held for the approval time if you set one |